Recent Why SERVPRO Posts

Why Should I Hire Professional Technicians for Flood damage in Des Moines?

12/22/2020 (Permalink)

Don't attempt to deal with water damage to your Des Moines area home with DIY solutions. A household fan or dehumidifier may appear to do the job but water can damage carpet, be absorbed by the drywall and get in behind trim. At SERVPRO of Des Moines NW we have the tools and certified professionals to identify the extent of the damage and completely eliminate any remaining moisture. We also ensure that no mold is left behind to grow in your home.

The team at SERVPRO of Des Moines NW is IICRC-certified to mitigate any type of flood damage to your home or business with the equipment necessary to do the job right.

• Moisture Sensors
• Truck-mounted extractors
• Commercial Air Movers & Dehumidifiers
• EPA-registered cleaning agents

Our team develops a plan to minimize dry time and prevent any secondary damage and costly repairs. Once dry, we clean and sanitize the space to prevent any future mold growth or odor. Our goal is to leave your home or business, "Like it never even happened."

At SERVPRO of Des Moines NW our services are not limited to water mitigation. No Matter the size or extent of the damage at your residential or commercial property, the team at SERVPRO of Des Moines NW has the capacity to handle it.

We provide the following services and more:
• Fire Damage Repair & Restoration
• Water Damage & restoration
• Mold Remediation & Restoration
• Storm Damage
• Biohazard Cleanup
• Board-Ups
• Odor Removal
• Trauma Cleaning
• Vandalism & Graffiti Cleaning
• Commercial Cleaning
• Disinfectant Cleaning
• Carpet & Upholstery Cleaning

And the list goes on!

SERVPRO of Des Moines NW is a trusted leader in the restoration industry. We Provide 24-hour emergency services for residential and commercial properties. We are dedicated to being faster to any disaster. Our highly trained technicians have the training, specialized equipment and the expertise to handle your cleaning and restoration needs. Our team will provide a professional process in restoring your property to make it "Like it never even happened." So leave it to the professionals at SERVPRO of Des Moines NW, locally owned & operated and proudly serving the Des Moines metro area. Call us today at 515-986-3711!

SERVPRO of Des Moines NW Faster to Any Size Disaster

12/21/2020 (Permalink)

Protecting your commercial building or home in Des Moines, Iowa is one of the most important aspects of owning a business. In Iowa severe weather can cause flooding and structural damage and it's important not only to protect your building, but to have a response to a disaster in place as quickly as possible. Storm remediation professionals can help you keep your property, business and most importantly, your employees safe in the event of a disaster.

SERVPRO of Des Moines NW is available 24 hours a day, 7 days a week to help during your time of need. We are a company built on the understanding that when you have damage to your home or business you cannot wait until the next business day.

That is why when you call, we answer. SERVPRO of Des Moines NW specializes in the cleanup and restoration of residential and commercial property in the Des Moines metro. At SERVPRO of Des Moines we are faster to any size disaster. We know that when the unexpected happens, response time can play a key role in getting things back to normal. That is why SERVPRO of Des Moines NW adheres to a “service response guideline.”

Our service response guidelines ensure that we:
• Contact you within 1 hour from notice of loss to arrange for your service
• Are on-site to begin mitigation services within 4 hours of notification
• Provide a verbal briefing of services needed within 8 hours of our on-site arrival

SERVPRO of Des Moines NW can assist with any Fire, Water, Mold or Cleaning needs. Keep us in your emergency contacts at 515-986-3711. 

Why Hire SERVPRO of Des Moines NW for Your Restoration Needs? Water Mitigation

12/3/2020 (Permalink)

Best Equipment for Restoration-Drying

One of the many reasons we enjoy what we do is because we like to see the effective and immediate results of our service.

SERVPRO has a reputation of investing in the best restoration equipment available and providing our customers with confidence that we can restore your home or business to its "preloss" condition. 

Here is a brief explanation of the drying equipment we typically use on a job:

  • Air movers. Our high-speed air movers evaporate moisture at a faster pace with powerful high velocity blowers. There are three different types of air movers that we fancy.
    • Axial: Axial blowers are specifically designed to force large amount of air across a wide space. These air movers only move horizontally, which makes them ideal for drying walls or top-down drying treatments on carpets.
    • Centrifugal: These are a compact style of fan. They draw air from multiple sources and direct it all into a particular spot. So, as you can imagine, these are designed for spot treatments. These can often be adjusted to provide airflow in different angles, too. Some good examples of where these are most used at are in places like closets, crawl spaces, and under cabinets- anywhere hard to reach!
    • Compact: These are the most compact fan of our bunch. These air movers are versatile enough to be used for an array of things- both large and small. They are smaller in size, light weight, and quieter than the centrifugal fans. While only having a ¼ horsepower motor, they still pack a punch and are able to quickly and effectively dry areas.
  • Desiccant Dehumidifie Unlike refrigerant dehumidifiers that use condensation, our desiccant dehumidifiers use a silica gel wheel to pull moisture out of the air like a sponge. These machines can work in temperatures as low as 32-degree Fahrenheit! That’s a world of a difference compared to their 70-degree Fahrenheit counterpart.

SERVPRO of Des Moines NW is known for having the absolute best restoration equipment money can buy. Our equipment paired with years of experience and IICRC training are just a few of the many reasons why you should turn to SERVPRO of Des Moines NW for your future mitigation and remediation needs. We are here to help for any job big or small. Put us in your emergency contacts at 515-986-3711.

Why Hire SERVPRO of Des Moines NW for Your Restoration Needs? Introduction

12/2/2020 (Permalink)

SERVPRO of Des Moines NW sign SERVPRO of Des Moines NW is here to provide our customers quality restoration services.

SERVPRO of Des Moines NW is conveniently located in Grimes just off of the newly developed exit to Highway 141. Our location allows us to be close by and ready to respond immediately, extending our services out to Des Moines, West Des Moines, Ankeny, Waukee and more.

We strive to be involved in our growing community and here to help at a moments notice. Here at SERVPRO of Des Moines NW, we are experienced and keep up with the latest innovations in the restoration industry to assist Des Moines area homes and business'. When homeowners try to determine the extent of their loss, they may fall short. Without the tools to properly detect the extent of their damage, significant harm to their home can go unnoticed. SERVPRO of Des Moines NW’s investment in education and innovative, high-quality tools & equipment can help you avoid the additional expenses and secondary damage.

Our technicians are adept in multiple specializations supported by the IICRC. So, you can trust us for any of your restoration or mitigation needs. Our crew sets out to accomplish the tasks fast. SERVPRO of Des Moines NW will assess the damages inside and out, and our technicians will work swiftly yet carefully knowing that inappropriate cleaning methods can make the damage worse.

Being IICRC certified, our staff at SERVPRO of Des Moines NW are knowledgeable on the expected and unexpected behaviors of fire, water, and mold, and the damage it can cause in your home. Our training and experience in mitigation & remediation guarantees that we can quickly locate and solve the problem(s) before the integrity of your home or business is compromised.

SERVPRO of Des Moines NW is prepared for any size disaster. Call us today at 515-986-3711.

A Call to SERVPRO Can Help Keep You Safe From the Coronavirus

8/29/2020 (Permalink)

The topic dominating every conversation and the issue on everyone’s mind, in our community and worldwide, is the ongoing spread of the coronavirus.  Medical experts urge us to social distance, avoid large gatherings and practice good hygiene, such as regular hand washing.  The latest findings within the scientific community focus on the role of contaminated surfaces in the transmissions of pathogens.  By procuring SERVPRO services, you can ensure that the surfaces within your commercial property are thoroughly cleaned after someone with the virus has—or potentially has—come into contact.

SERVPRO of Des Moines NW has a tradition of excellence within the community as our professionals routinely handle emergencies, such as microbial infestations, biological substances and chemical contamination.  In these instances, or amid a viral outbreak, SERVPRO technicians dramatically reduce the likelihood that pathogens will be transmitted. 

How We Do It

  • With SERVPRO’s specialized cleaning and advanced application of disinfectants to the exposed area, our technicians help prevent the spread of these harmful microorganisms.
  • SERVPRO technicians use EPA-registered products and specialized equipment such as sprayers and foggers to treat your home or business.
  • Our technicians focus their attention on high-touch surfaces that are often overlooked or insufficiently cleaned on a regular basis.
  • Our team is fully equipped with personal protective equipment to ensure that all parties are protected from the virus and to avoid any chance of additional spread.

Call SERVPRO of Des Moines NW today at (515) 986-3711.

Of course, this is an ever-changing situation and advice from the medical and scientific communities is subject to change as we learn more about this virus.  There can be no guarantee that disinfectants alone will be sufficient to fully eliminate any risk of contracting the virus.  Please consult with medical or infectious disease professionals for additional expertise.

SERVPRO is the Solution to Your Pandemic Concerns

8/3/2020 (Permalink)

This is a troubling and unprecedented moment in history as we react globally and adapt to the ongoing spread of the coronavirus.  Our team at SERVPRO of Des Moines NW reminds our customers that we are here to help.  We are comprised of expert technicians trained in specialized cleaning services, and our company takes pride in our unparalleled cleaning and sanitation standards.

CDC Guidance

SERVPRO’s technicians are ready to clean and disinfect your home or business in accordance with standards set forth by the Centers for Disease Control and Prevention (CDC).  The CDC recommends the cleaning of high-touch surfaces, including:

  • Tabletops
  • Doorknobs
  • Counters
  • Light switches
  • Bathroom fixtures
  • Tables
  • Phones
  • Keyboards
  • Toilets
  • Tablets

Other surfaces referenced in the CDC’s guidance for commercial spaces include:

  • Stair handrails
  • Sales counters
  • Playground equipment
  • Water fountains
  • Shelving and racks
  • Elevator cars
  • Fitness equipment
  • Kitchen and food areas
  • Bathrooms
  • Offices
  • Retail spaces
  • Bathrooms
  • Carpets and rugs

As of now, there is no product tested against this specific strain of the coronavirus.  The CDC recommends the use of a labeled hospital-grade disinfectant with claims against pathogens similar to the coronavirus.  There are a multitude of products in the SERVPRO product line that carry the EPA-approved emerging pathogens claims.  SERVPRO of Des Moines NW adheres to all guidelines provided by the CDC and local agencies.

SERVPRO professionals are experienced in handling biological contaminants.  We offer a scope of work and level of service that far surpasses the standard housekeeping and janitorial staff work.  We provide the expertise and deep-cleaning services that you need for peace of mind during these difficult and evolving times.  Call us today at (515) 986-3711.

7 Reasons You Should Choose SERVPRO of Des Moines NW

12/12/2019 (Permalink)

7 Reasons to choose SERVPRO of Des Moines NW for your Home or Commercial Clean up / Restoration

1. 24-Hour Emergency Response

Timely mitigation is key to controlling damage, downtime and recovery costs. You and those who depend on your facility will appreciate the rapid response, and the training of your SERVPRO of Des Moines NW team will help limit damage and get your facility back in operation quickly. You can count on SERVPRO’s nationwide coverage, full line of restoration services, and the 1-4-8 service guidelines to help make you look good.

2. Communication

You’ll know what’s happening every step of the way. From the first telephone call within the first hour following damage notification, until the job is complete, SERVPRO of Des Moines NW professionals are dedicated to effectively communication with property owners and managers. You will be aware of job status and the progress towards project completion.

Jobs are documented with itemized estimates, digital photographs, signed work authorization forms and regular proves reports. SERVPRO of Des Moines NW professionals, utilizing technology developed for documenting insurance claims, electronically collect and store project information which is accessible to you via secure email link 24-hours. Upon project completion, a signed customer satisfaction form is the final piece of information entered into the file.

3. Reduce Recovery Time

When fire, water or mold damage strikes a commercial facility, it has a negative impact on everyone – the owner, the management team, employees, tenants, and even customers. Even small fire or water damages must be addressed quickly in order to limit secondary damage and to lessen business interruption.

Your SERVPRO of Des Moines NW professionals understand the urgency in responding to your facility following a disaster. By arriving quickly mitigation damage to the structure and contents, and providing effective cleanup and restoration services, SERVPRO of Des Moines NW will help you reopen the doors as soon as possible.

4. Lower Recovery Cost

 Emergency Mitigation Services Help Minimize Secondary Damages.

SERVPRO’s 1-4-8 Service Response Guidelines help to ensure timely communication and response. Quick and accurate response can minimize loss expense from secondary damages.

Proper Restoration Versus Replacement of Contents is Less Expensive.

SERVPRO of Des Moines NW professionals strive to restore items to preloss condition. This helps lower mitigation ad restoration cost while allowing treasure belongings to be salvaged when possible.

Faster Recovery Lessens Loss.

SERVPRO of Des Moines NW professionals are nearby, ready to respond quickly. The faster restoration begins, the quicker our customers can return to business.

Pre-Approved Pricing and Procedures

SERVPRO of Des Moines NW professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. We will use state-of-the-art restoration techniques to help ensure the property is taken care of right the fir time.

5. Emergency Response Profile

Like most commercial properties, your facility probably has an emergency exit plan in place, with illuminated signs leading occupants to safety, and even facility maps strategically placed to identify alternate routes out of the building. But have you developed a thorough Contingency Plan? Is emphasis on the first 24-48 hours, to help you get back in your building as possible?

Your SERVPRO of Des Moines NW professionals can provide you assistance in developing an Emergency Response Profile. As part of a well-thought-out Contingency Plan, Your Emergency Response Profile will contain information you will need in the event an emergency situation occurs.

An added advantage to utilizing your SERVPRO of Des Moines NW professionals in the development of your Emergency Response Profile is the opportunity to coordinate a preferred provider relationship including pre-arranged pricing and procedures for handling emergency response for your facility before damages occurs.

6. Full line of Services

Utilizing the right equipment and supplies, a SERVPRO of Des Moines NW professional can handle all of your cleanup needs, such as fire, water and mold restoration services; SERVPRO of Des Moines NW provides cleanup services for those special needs that surpass the capabilities of your regular maintenance staff.

7. A National Leader in Storm Response… Help When You Need It Most!

In the event of a major catastrophe, the SERVPRO system has a nationwide Large Loss Response Team comprised of trained and equipped professionals capable of responding to your facility. While most systems have a waiting list, you get priority service with SERVPRO of Des Moines NW. Call today to find out how.

Each of SERVPRO’s over 1,800 nationwide franchises is independently owned and operated by trained professionals committed to providing the highest level of emergency cleanup and restoration services and customer satisfaction. What this means to you, the commercial property owner or manager, is that should fire, water or mold damage occur in local facilities or a facility across the country, a SERVPRO professional will provide quality professional services 24 hours a day, 365 days a year.

Why You Should Call A Professional

12/10/2019 (Permalink)

When my husband and I bought our first home, I can’t express the overwhelming feeling we had.  We had finally quit throwing our hard earned money out the window on rent and finally had a place to call our own!  A place that we could watch our 3 kids grow into young adults, a place that we could paint the walls whatever color we would like, finally being able to hang our family pictures to the wall instead of trusting the silly putty wall hangers because we couldn’t put nails in the wall and get our deposit back.  Your home is your castle, whether it’s a one bedroom one bath starter home that you bought to start your journey in life, or it’s the dream home that you built after years of hard work.  You see, it doesn’t matter whether it’s your first or the 100th home you’ve owned, when you pull in the driveway you can’t help but feel pride in ownership.  So I find myself trying to answer this question; what would drive you as a homeowner to trust SERVPRO of Des Moines NW to restore your castle after a disaster? 

Here are a few reasons why I would trust our crew in my castle:


At SERVPRO of Des Moines NW we believe in treating every home or business we step foot into as if it were our own.  One of our company goals is to treat everyone and everything as you would if it was our family going through this loss.  It doesn’t matter if it’s a small stain on the carpet or three feet of raw sewage in a basement, we will treat your loss with the utmost respect and professionalism.


At SERVPRO of Des Moines NW we know that communication is key. When you experience a loss in your home, you have many questions.   It is our goal to have someone available to answer your questions right away.  We want you to know that as our customer, we work for you, not the other way around.  We have worked hard to develop our brand in the city as the company that works for you! 

You and your insurance company will be informed every step of the way.  We always work on an approval only basis.  This means that we will only do the work that you as the homeowner and/or your insurance company has approved.  We want to make sure this process is as smooth and painless as possible. 

Dry First

At SERVPRO of Des Moines NW we believe in Applied Structural Drying.  In simple terms, we do not want to come into your house and just start tearing things apart.  We have invested a lot of time and assets into equipment, training, and tools that allow us to dry the structure with minimal disruption.  If there is a way to extract and mitigate the damage without tearing out floors and/or walls, we have the equipment and knowledge to do it.  By doing this, we minimize the disruption of your life and more importantly keep the overall cost of the loss down.

Highly Trained Specialists

Since first opening the doors in 1967, training has been the backbone of SERVPRO success nationwide.  In Des Moines, this is something that is very important to us as a company. 

Faster to Any Size Disaster

A fast response is crucial!  An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. Our Technicians arrive fast and start the extraction right away.  The faster we can extract and stabilize, the fewer things become damaged.

At SERVPRO we utilize the 1-4-8 method when responding to emergencies.  Within the first hour you will receive a follow-up call from our team, letting you know our estimated arrival.  Within the first 4 hours, we will arrive on-site ready to start mitigating the loss.  Within the first eight hours, we will have a job scope verbally communicated to the property owner.

Why Call A Professional Company For Your Disasters?

11/25/2019 (Permalink)

Why should you call SERVPRO OF DES MOINES NW when a fire breaks out or a storm floods your home or that you house is being taken over by mold?  It's very difficult being in this kind of disaster, but SERVPRO OF DES MOINES NW has a very professional and friendly staff that can help things along and ease your mind.  Cleaning up a flooded basement is a lot of work, most of the time it's in the basement, so you have to haul it up stairs and out the door, then if it's a finished basement, we can pull up the carpet and pad, then use our equipment to dry out your home and then spray to prevent mold.  If your house isn't dried out properly, mold can show up in less than 48 hours and release spores into the air.  If you have been affected by the disasters of water, fire, or mold; let the professionals handle it, call SERVPRO OF DES MOINES NW!

What happens after you call SERVPRO?

6/21/2019 (Permalink)

This local business had water damage due to a pipe that broke.

After you or your insurance company makes the call to SERVPRO of Des Moines NW, what happens? What are the steps and procedures we take to ensure that your home or business is taken care of properly?

1. The emergency call is made to SERVPRO.

2. We give you a call to see exactly what's going on and what the extent of the immediate damage is.

3. We notify our team of technicians.

4. We send our crews out with the best of our equipment.

5. Once our team arrives, we asses the damage, and tell you about our process and what exactly we are going to do to your home or business to remove the damaged items.

6. We get to work, removing any and all damaged walls, carpets, personal items, insulation etc.

7. We let you know what we did and tell you how much equipment we set and when and how often we will be back to monitor it. 

8. Once your home or business is dried out we come in and remove our equipment. And if you want us to rebuild for you we discuss that process.

Did you have a fire or a flood? That's okay, SERVPRO rebuilds!!

5/21/2019 (Permalink)

Did you call us for a flood damage or fire damage or hazardous waste or mold clean up? Or maybe you called someone else and the damage has been cleaned up and you don't know what the next step would be? That's okay because SERVPRO of Des Moines NW will come in after the clean up is finished and restore your home.

We will restore it back to the way it was or better with our top of the line equipment and our highly trained teams. 

At SERVPRO of Des Monies NW we redo the dry wall, flooring, painting, and more.

Give SERVPRO of Des Monies NW a call at 515-986-3711 day or night for your remodeling needs!! 

SERVPRO of Des Moines NW will come in do the job and make look "like it never happened".


5/21/2019 (Permalink)

Disaster can strike your home at any moment. Whether it's a fire, a flood, a natural disaster, or you notice mold growing on your bathroom wall. At SERVPRO we operate 24 hours a day, 7 days a week, 365 days a year. You can call us day or night and we will have a crew that will respond quickly!

We have someone to answer every phone call 24/7. Once your call is received the call answering company will dispatch our team and we will be at your home or business to help in a quick and timely manor.

We will assess the damage and then remove the damaged items and put your mind at ease with our quickness and effectiveness.

You can contact us at 515-986-3711.

SERVPRO Emergency Ready Plan

12/3/2018 (Permalink)

SERVPRO of Des Moines NW is "ready for whatever happens"

The SERVPRO Emergency READY Profile

By developing a SERVPRO Emergency READY Plan for your business, you minimize business interruption by having an immediate plan of action.  Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Details of the plan are as follows:

  • A no cost assessment of your facility.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

For more information on getting your Emergency Ready Plan started call SERVPRO of Des Moines NW at (515) 986-3711.

Clean Homes and Businesses Sell Faster

11/20/2018 (Permalink)

This shows the before and after pictures of cleaning the duct & HVAC system.

Get it Clean - Get it Sold

It is a fact: a clean, fresh smelling home sells faster.  Unfortunately, not all homes are maintained in the same way.  Nearly all realtors are faced, at some point, with a difficult listing to show.

More seasoned realtors encourage clients to keep their homes in top condition for the very important reasons:

  • Increased market value
  • Reduced list to sale conversion times
  • Enhanced reputation for quality listings and quick sales

SERVPRO of Des Moines NW offer a variety of services to help your listings to top show condition:

  • Carpet, upholstery, drapery and blind cleaning
  • Ceiling, wall and hard floor cleaning
  • Deodorization
  • Mold mitigation and remediation

Having a pet can cause dirty ducts and circulate odors and contaminants throughout a home.  SERVPRO of Des Moines NW uses a air duct cleaning system and can make a clean sweep, removing years of dust, dander, and grime.

Duct & HVAC system cleaning can:

  • Reduce allergens and pet dander build up
  • Eliminate offensive odors
  • Improve operating conditions and efficiency

We are here to assist you in getting your property sold faster.  Call the experts 24/7 of SERVPRO of Des Moines NW at (515) 986-3711 for all your cleaning needs.

Specialized Training and Experience for Biohazard Cleanup Services

11/19/2018 (Permalink)

SERVPRO of Des Moines NW offers fast, reliable biohazard and crime scene cleanup and restoration services for residential and commercial property owners.

Common biohazard losses include the following:

  • Sewage Backups
  • Blood cleanup
  • Hoarding scenes
  • Methamphetamine Labs
  • Animal waste/remains
  • Chemical spills

If not safely remove, hazardous substances can contribute to unhealthy and even dangerous environments.

SERVPRO of Des Moines NW professionals are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations.  Equipped with the necessary safety equipment and cleaning products, we help turn unsafe environments into clean, safe homes and businesses.

We are available 24 hours a day.  We have the qualified trained professionals who are ready to respond to these incidents.

If you or your business or residence is in need of a biohazard cleanup, give SERVPRO of Des Moines NW a call at (515) 986-3711.