What our Customers say...


During a weekend we received a call from our renters that they had a fire in the kitchen.  We were out of town on vacation and I'm so glad we called SERVPRO to come out to help.  The fire/smoke was cleaned up in a matter of days.  Jordan kept me in the loop during the whole process and I was truly impressed with the level of professionalism and integrity.  I find it hard to trust people and companies because in the past I feel like I was the one being taken advantage of.  I appreciate the attention to detail and would definitely recommend SERVPRO.

From start to finish SERVPRO offered superior service.  I was especially impressed not only by the quality of work but the staff themselves.  They all showed great value and did a great job representing your company.

"I want to thank the owner very much for the work you have done at our house.  Your crew was very professional, and at the same time was able to joke and was fun to be around.  I will recommend your company to anyone."

I initially called your company about a mold problem in my basement.  As a savvy homeowner, I called many companies in the Des Moines area to come out to give me quotes for the mold removal.  But Jordan was the only one that came to the appointment early and within minutes was able to pin point the source of the problem.  I loved the way he was able to prove and show me where the problem is with his equipment.  

I had a problem with mold in my basement and I don't have it anymore thanks to Jordan and his crew at SERVPRO of Des Moines NW.

Our home was recently hit by a tornado and I'm so thankful Miranda and her crew came out to help my family.  This was an experience that I wish no one had to go thru.  Miranda and her crews not only showed up, but they did what they said they were going to do.  Their strengths lie in their superior organization, as well as their extreme accessibility.  I was able to reach someone anytime, any day. 

Our family thanks the hard working crew at SERVPRO of Des Moines NW for all the service they provided our family.

I anticipated delays and problems along the way when I had water damages in my basement.  To my surprise, this did not happen at all.  The crew at SERVPRO of Des Moines NW completely stayed on schedule and followed their calendar to a tee.

The finished product is exactly what I had envisioned.  I am thrilled with the outcome and except for a few changes that I initiated myself, Jordan J. the project manager was a great communicator and was able to deliver a finished basement that I always wanted.

I didn't think anyone would be available to help during the flood

You actually picked up the phone.  I was so thankful for that because no one else was picking up.  Your project manager - Jordan really put my mind to ease during a extremely stressful situation.  Thank you for all your help in getting our house back together!

I rate SERVPRO 5 stars.  The owner of the company should be very proud of your crew.  The building looks better now than it ever did before.  I looked for mistakes but was unable to find any.  Top notch job.

I couldn't believe my luck after a pipe busted in my basement causing it to flood. I thought I would never get the mess cleaned up or be able to use the basement again. Thankfully, I remembered a friend recommending this company when he dealt with a similar problem. True to their reputation they came over in a hurry and got started immediately.

I'm so thankful for the services that I received by SERVPRO.  I used another company initially, but they could not do all the work that was needed in order to complete the job.  SERVPRO came out and finished what the other company could not.  The crew that came out was very professional and answered all my questions.  I'm not sure where I would be if it wasn't for SERVPRO.  Thanks again.

I can't say enough about the great service that was provided to me when my basement flooded.  They were prompt and very professional.  Because of where I live I was scared that no one would come from Des Moines to help me.  Josh and his crew did a A+ job.  He worked around my schedule and was always on time.  I was blown away from how hard he and his crew worked.  This was one of the most stressful situations that I have encountered in my house.  Great job and I will definitely recommend this company.

These guys showed up to my house within an hour after calling them when my basement was flooded with water.  They went to work right away and explained to me what they were doing and why.  Could not have been happier with the way they handled the whole entire process from start to finish.  Thanks 

We had very quick response from them. Lots of good communication. And they were super quick at getting the job going and finished! Also great rates! Don’t feel like we got price gouged like some people do.

Great company very easy to work with! We had a basement fire from electrical. I was stressed and concerned and in the end it turned out really well!! They go above and beyond what is expected. Very pleased with the outcome.

"Thank you so much SERVPRO! Their team did a great job, and I'm very happy with the outcome. I was so worried everyone would be jacking up their prices with all the demand in Ankeny due to the flooding, but you all were wonderful and fair. I tried calling about a dozen places and half didn't answer and had full mailboxes, and the other half never returned my phone calls. This was so stressful to try and take care of (while on vacation) but they made the process better by being on top of it. Again, thank you so much."

"I absolutely love these people! Professional and made a terrible experience excellent. We had a electrical fire in our back room. Maranda was so kind and helpful. Definitely recommend these people very honest!"

Also, I can't say enough good things about Carlos.  I was very impressed with him and how very hard he worked.  He always called to let us know when he would be at our home....nice guy, great worker! 

SERVPRO NW & AMES came to our house after a spigot broke in the basement, Cleaned the mess before lunch. Then ventilated the rooms. Amazing work. Would recommend. 

Smoke-Free for 49 Days and Counting


Congratulations to client Chris Lucas who has been smoke free for 49 days and counting! 

Chris really wanted to quit smoking and completed the 8-Week Freedom from Smoking Class offered through Easter Seals Iowa (in partnership with CVS Health Foundation and Easter Seals National). He was able to quit!

Chris had tried to quit eight times before, because of the cost of smoking and health risks involved.

Chris said, “I had support through my Easter Seals staff. If I wanted to talk about my urges to smoke, they would talk to me about it. I knew they were there if I needed anything. I also had to remember, it’s my journey and it’s up to me to stay on track. The Freedom from Smoking class helped a lot.”

As an added incentive, if Chris stayed smoke free for at least 30 days after the class was over, he would receive a cleaning service. He had been smoking in his apartment for 16 YEARS and the carpet and walls were in desperate need of a cleaning. 

We contacted several cleaning companies with NO luck. Then we found- SERVPRO of Des Moines NW and Ames. Their excitement to provide this very detailed cleaning and thermal treatment for our client at a significantly reduced cost is an incredible testament to their kindness, professionalism and service to their community. 

This cleaning was a HUGE motivator for Chris and he has full confidence he can stay smoke free!

Chris and his Easter Seals Iowa support staff have created a plan for accountability to set him up for continued success. To stay smoke-free, Chris plans to head to the gym more often and focus on his computer programming and artistic drawings and paintings. 

Congratulations Chris and thank you SERVPRO of Des Moines NW and Ames! 

We had a disaster when the roof we were working on leaked due to an unexpected rain storm. Insulation was wet, drywall was falling, and water was running.

We called SERVPRO and they were there immediately inspecting the damage and developing a plan of action. They were professional, quick and put our minds at ease. They helped mediate with the homeowner, so that everyone was satisfied in the end.

I cannot say enough good things about Brian and his team. They truly took a terrible situation and made it work for everyone involved.

Thanks Brian!

Steve Squires

I have had a wonderful experience with SERVPRO. Our refrigerator leaked while we were on a trip., SERVPRO has been extremely prompt, very courteous, respectful and friendly. They have shown up and called exactly when they promised. They always explained exactly what they were doing and what I should expect. I am in customer service and have very high expectations. These gentlemen and SERVPRO have exceeded all my expectations. I would highly recommend them.