Recent Posts

Des Moines Fire Damage and Fire Soot Removal

1/29/2021 (Permalink)

At SERVPRO of Des Moines NW we know that even the smallest of fires can disrupt families and keep them out of their homes for weeks if not months. It's important to know about different types of fires and the impact they can have, not only on the home but on personal property including laundry, electronics and furniture.

As a fire burns the hot smoke will move to cooler sections of the home and leave soot and that distinct smoke smell throughout the structure and on contents.

There are of course, different categories of fire depending on the material that fueled the fire and they will generate different types of smoke. These different types of smoke can play a major role in the restoration process and what types of cleaning is needed.

The burning of rubber or plastic items will typically result in a wet smoke. The attributes associated with wet smoke residue are a strong odor, sticky soot and smoke webbing.

The burning of paper and wood items will typically result in a dry smoke. The attributes associated with dry smoke residue are more evenly distributed soot due to high temperatures fast burning material producing smoke that rises quickly.

Protein Fires will produce residue that is more difficult to see but contains an extremely strong odor.

At SERVPRO of Des Moines NW we know that every fire is unique and will result in unique needs for our customers. We will determine the source of the fire and the type of smoke and soot. We use this information to determine the proper cleaning procedure and move forward with a plan to restore the home and it's contents to preloss conditions.

Des Moines Professional Carpet Cleaning Service

1/29/2021 (Permalink)

Most offices and commercial spaces in the Des Moines area make it a priority to keep their work environment clean, especially in areas where the public is coming in and out of.

There may be someone that comes in to dust & vacuum, but when was the last time you had your carpets professionally cleaned?

SERVPRO of Des Moines NW is your carpet cleaning expert. Our technicians will remove stains and restore carpets to conditions that just vacuuming simply can not - making your office look and feel professional!

  • Keeping carpets cleaned routinely will help extend the life of your carpet. Dirt and dust wear on your carpet and breaks it down quicker. Our cleaning is a deep clean that removes far more dirt than a regular vacuum could do.
  • Our cleaning will remove dirt, dust, pollen, and bacteria that gets kicked up every fay. Vacuuming certainly helps maintain a lower level of dust but having your carpets professionally cleaned will also help improve the air quality in your office.
  • Removing any stains will help your office look even more clean and professional!

Call SERVPRO of Des Moines NW today to schedule your office for a thorough and professional carpet clean! SERVPRO of Des Moines NW is in the service of helping people. Please do not hesitate to call us at 515-986-3711 for any job, big or small. We are here to help!

SERVPRO Des Moines NW Commercial Property Preparation & Emergency Safety

1/26/2021 (Permalink)

Emergency events such as fire or flooding and water damage to Des Moines, Iowa commercial properties require a quick and knowledgeable response catered to each facilities unique needs.

At SERVPRO of Des Moines NW, we have the customized resources and expertise needed to respond and to ensure remediation is done efficiently and as stress free as possible.

We currently work with companies in the Des Moines area (Ankeny, West Des Moines, Waukee, Clive, Grimes) and are happy to provide information to help prepare your business for the unexpected. In this article we will explore various important aspects of emergency events from preparation to response so normal operations can continue and damage is contained.

Fire Route with Business

Many businesses experience devastating fires every year. Here is how you can begin to create a fire evacuation procedure for your business.

Consult with your local fire officials

Reach out to the local fire department. Often times, getting in touch with fire officials is a great place to start. They will typically be happy to consult with you on necessary safety measures that your business can take, including the most efficient evacuation routes for your facility.

Communicate

You want to involve your employees in the fire safety process. This makes everyone feel safe and prepares them for when you start scheduling routine drills. So, once you have determined your evacuation route, mark them clearly with signs and communicate with your staff on what they mean.

Schedule Fire Drills Frequently

Ideally, you should get to the point where there is no question on what to do in the event of a fire. So, the best way to prepare staff is to hold regular fire drills, preferably at least once every quarter. A good example of the overall process is to create mandatory drills that require everyone to leave the premise according to the established escape route and gather at a predesignated area to be accounted for. Staff should be trained to not leave the designated area until given the “all-clear” to return.

Run Different Scenarios

Fires can start anywhere at any time. So, it is important to prepare for all possibilities when you hold your drills. To prepare for unique situations, create scenarios where different exits are blocked off or have the fire “originate” at different parts of the facility each time. Doing this gives everyone the tools they need to escape to safety regardless of what type of fire is started.

Employee Break Room

Keeping your employees happy and safe is one of the most important aspects of owning a business. One key area that this principle goes into effect is the employee break room. In making safety a high priority, you can prevent the unthinkable from happening.

Tips for a safe break room

• Review proper microwave and oven operating procedures. As they are both heating elements, they can cause serious fire hazards if left on unattended or if used improperly

• Set up guidelines for break room capacity. By staggering lunch and break times, you can limit the number of people in the break room to safe numbers. This will prevent overcrowding and reduce the possibility of a safety hazard in case of an emergency

• Be sure there is a fully operation smoke detector in the break room. Checking the smoke alarm monthly to ensure it is operational may be the first step in proactively preventing an emergency.

Implementing safety precautions like this, paired with general maintenance attentiveness, a company fire route, and a trusted fire mitigations service is a guaranteed step in the right direct to protect your business and your employees

Preparing Your Business for Winter Weather

Winter is here and Des Moines is seeing its first snow fall of the year! With winter season comes freezing cold temperatures and blizzards, all of which can cause serious damage to your business. Not being prepared for the weather to come can put you and your business in a lot of trouble down the road, but being prepared could potentially save you from all the headaches that can come with winter weather affecting your building. With that being said, SERVPRO of Des Moines NW wants to extend a few tips for preparing your business for the coming winter months

• Make sure to do a sweep of the building and make sure all your pipes are insulated.

• Inspect your property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential

• While inspecting your property, check for downed tree limbs or branches. Winter weather like winds, ice, and snow can cause branches to fall, resulting in damage to the property and potentially cause personal injury.

• Inspect handrails, stairwells, and entryways to address potential hazardous or slippery areas. Install matts or non-slip surfaces and post caution signs where water and/or ice cold be present.

As always, if disaster strikes SERVPRO of Des Moines NW is here to help. Keep us in your contacts at 515-987-3711

Commercial Emergency Ready Profiles in Des Moines

1/6/2021 (Permalink)

When walking into your Polk or Dallas county commercial property after a fire, we recognize that it may be hard for you to know what to expect. As an owner or office manager, you’ll anticipate significant loss due to fire and smoke damage, but what about water? Expecting water damage after a fire may not be your first thought, but fire and water damages go hand in hand.

One of the primary reasons of water loss during a fire is, of course, the fire hose. The large diameter, high pressure hoses can expel hundreds of gallons of water per minute. Extinguishing of the flames can lead to severe water damage in your facility. Depending on the size and extent of the fire, you might have significant property loss due to fire, smoke and water. 

Does your Urbandale or Des Moines business have sprinkler systems? Water Sprinkler systems are commonly installed in commercial and industrial buildings. Although, they can save lives and the structure of the building when a fire occurs, they will usually cause water damage when putting out the fire or if the system malfunctions. Fire Sprinklers are activated when the mercury filled bulb bursts. It is thought by many that they are triggered by smoke, but they are actually activated by heat – typically 135°F- 165°F. Failures can occur with the sprinkler heads if the water line freezes or if the head gets hit. That is why SERPVRO of Des Moines NW suggests that it is important to know where your sprinkler line valves are located. Knowing where the valve shut offs are can save your business in the case of a malfunction.

Suppression or Sprinkler systems can also cause extensive water damage. The extent of the flooding will of course depend on the type of system used. Some do not use water, while others may only release sprinklers in the area where the fire damage is occurring, leaving other spaces dry. Although there are many different types, don’t cross the suppression system off your list of items to carefully consider and plan for in case of an emergency.

Water damage can also occur because of damaged pipes. The temperatures in violent fires often reach the melting points of certain metals and plastics used. If the fire reaches these temperatures, pipes may melt, warp, or break, meaning that water can flow freely from pipes until the system is shut down.

Commercial property owners should plan accordingly for the worst case scenario and it's often a good idea to have an emergency ready profile in place for water and fire damage. Having a plan in place and knowing that one problem can lead to others may allow you to better prepare for emergencies. Contact SERVPRO of Des Moines NW, your remediation and restorations professionals, to discuss disaster planning and strategies at 515-986-3711.

Identify and Remove Mold in the Workplace

1/6/2021 (Permalink)

No one wants to see mold, whether it is at home or work. If you detect this fungus in your Des Moines metro office building, do not wait to get rid of it. Mold removal is a critical process. That is why SERVPRO of Des Moines NW wants to give you some tips when dealing with it. The more you understand about what goes into this effort and how it will impact your day-to-day operations, the more prepared you will be.

If you see visible mold, do not disturb it. Widespread mold requires the expertise of a professional mold remediation company. You could inadvertently spread the mold infestation throughout your home or business. Here is what to do:

  • Stay out of affected areas
  • Turn the HVAC system and any fans off
  • Contact professional mold remediation services 

What not to do:

  • Do not touch or disturb the mold
  • Do not blow air across any surfaces with visible or suspected mold growth
  • Do not attempt to dry the area yourself

With diligent efforts, you can prevent mold growth in your building, too. This fungus can grow and spread rapidly once it gets into the ideal environment. These are some problems that you should monitor and acknowledge to prevent mold growth:

  • Leaky or broken pipes
  • Poor ventilation in basements, laundry facilities, and bathrooms
  • Failure to promptly clean up water spills and damage

Our professional team has the experience, skill, and equipment to thoroughly & effectively get rid of mold and clean the affected area.

You should not have to take care of mold removal on your own. Enlist in the help of trained professionals who will make it “Like it never even happened.” Put SERVPRO of Des Moines NW on your emergency contact list today at 515-986-3711.

Prevent Mold After Water Damage

1/6/2021 (Permalink)

Water damage is important to leave to professionals as any moisture left over can cause mold. Mold growth can start as soon as 24-48 hours after a water damage. That's why it's important to act quick and in most cases, call a professional to prevent secondary water damage and future concerns over mold.

There are several steps to take during a water damage situation: 1. Remove all water 2. Remove any wet material 3. Dry remaining wet surfaces 4. Sanitize all impacted surfaces. 

If the water damage is not caught in time or the clean up was not sufficient and there are concerns over mold growth there are important steps to take to mitigate additional mold growth. 

Mold is a common home invader that favors moist, dark conditions. Finding it growing in your home or apartment is nothing to be ashamed of, but you need to act as soon as possible. 

  1. Asses the issue. What you think is mold could just be mildew. While they are both fungi caused by mold spores, the treatment methods are different. Mold is typically black or green in color and might have a fuzzy or slimy texture. Mildew on the other hand is usually white, gray, or yellow. Additionally, you must assess the breadth of the issue.
  2. If you're living in an apartment call your landlord. Depending on the nature of the issue, mold clean up might be an issue for your landlord or property manager to resolve. Either way, it is in your best interest to inform them of the issue as soon as you can. Include pictures of the mold in your text or email.
  3. Once your landlord arrives, you should work with them to figure out what is causing the mold. If the mold is a result of a leaky pipe or other internal water issue, then your landlord should take responsibility for resolving the issue.
  4. Enlist in Professional Help. If the mold contamination is, in fact, your responsibility then it is a good idea to enlist professional assistance. This is especially true for larger mold issues. Mold tends to dig deep roots and can be exceedingly difficult to purge completely without the help of mold remediation professionals.

Do not allow mold to grow in your apartment and become a bigger issue than it needs to be. Resolve the issue quickly and efficiently by contacting your local mold remediation specialists here at SERVPRO of Des Moines NW. Located in Grimes, we proudly serve Polk and Dallas county cities. Enlist in the help of trained professionals who will make it “Like it never even happened.” Put SERVPRO® of Des Moines NW on your emergency contact list today at 515-986-3711.

Why Should I Hire Professional Technicians for Flood damage in Des Moines?

12/22/2020 (Permalink)

Don't attempt to deal with water damage to your Des Moines area home with DIY solutions. A household fan or dehumidifier may appear to do the job but water can damage carpet, be absorbed by the drywall and get in behind trim. At SERVPRO of Des Moines NW we have the tools and certified professionals to identify the extent of the damage and completely eliminate any remaining moisture. We also ensure that no mold is left behind to grow in your home.

The team at SERVPRO of Des Moines NW is IICRC-certified to mitigate any type of flood damage to your home or business with the equipment necessary to do the job right.

• Moisture Sensors
• Truck-mounted extractors
• Commercial Air Movers & Dehumidifiers
• EPA-registered cleaning agents


Our team develops a plan to minimize dry time and prevent any secondary damage and costly repairs. Once dry, we clean and sanitize the space to prevent any future mold growth or odor. Our goal is to leave your home or business, "Like it never even happened."

At SERVPRO of Des Moines NW our services are not limited to water mitigation. No Matter the size or extent of the damage at your residential or commercial property, the team at SERVPRO of Des Moines NW has the capacity to handle it.

We provide the following services and more:
• Fire Damage Repair & Restoration
• Water Damage & restoration
• Mold Remediation & Restoration
• Storm Damage
• Biohazard Cleanup
• Board-Ups
• Odor Removal
• Trauma Cleaning
• Vandalism & Graffiti Cleaning
• Commercial Cleaning
• Disinfectant Cleaning
• Carpet & Upholstery Cleaning

And the list goes on!

SERVPRO of Des Moines NW is a trusted leader in the restoration industry. We Provide 24-hour emergency services for residential and commercial properties. We are dedicated to being faster to any disaster. Our highly trained technicians have the training, specialized equipment and the expertise to handle your cleaning and restoration needs. Our team will provide a professional process in restoring your property to make it "Like it never even happened." So leave it to the professionals at SERVPRO of Des Moines NW, locally owned & operated and proudly serving the Des Moines metro area. Call us today at 515-986-3711!

SERVPRO of Des Moines NW Faster to Any Size Disaster

12/21/2020 (Permalink)

Protecting your commercial building or home in Des Moines, Iowa is one of the most important aspects of owning a business. In Iowa severe weather can cause flooding and structural damage and it's important not only to protect your building, but to have a response to a disaster in place as quickly as possible. Storm remediation professionals can help you keep your property, business and most importantly, your employees safe in the event of a disaster.

SERVPRO of Des Moines NW is available 24 hours a day, 7 days a week to help during your time of need. We are a company built on the understanding that when you have damage to your home or business you cannot wait until the next business day.

That is why when you call, we answer. SERVPRO of Des Moines NW specializes in the cleanup and restoration of residential and commercial property in the Des Moines metro. At SERVPRO of Des Moines we are faster to any size disaster. We know that when the unexpected happens, response time can play a key role in getting things back to normal. That is why SERVPRO of Des Moines NW adheres to a “service response guideline.”

Our service response guidelines ensure that we:
• Contact you within 1 hour from notice of loss to arrange for your service
• Are on-site to begin mitigation services within 4 hours of notification
• Provide a verbal briefing of services needed within 8 hours of our on-site arrival

SERVPRO of Des Moines NW can assist with any Fire, Water, Mold or Cleaning needs. Keep us in your emergency contacts at 515-986-3711. 

Preventing Burst Pipes at your Business

12/16/2020 (Permalink)

Protect your business from frozen pipes this winter. The unexpected cold snap or deep freeze can make frozen water pipes a serious risk. When water freezes in a pipe, it expands and can exert pressure over 2,000 pounds per square inch. This pressure and the gas it will displace is enough to rupture most any pipe filled with water. When a pipe bursts it can spill several hundred gallons of water per hour. That equates to thousands of dollars of damage to your business. Pipes are most susceptible to freezing when located:

  • In an outside wall
  • Under a sink on an outside wall
  • In an unheated crawl space

Preventing frozen pipes

  • Leave the faucet drip slightly as a trickle. The dripping water will keep the water in the pipe from freezing
  • Open cabinet and let room air circulation
  • Open cabinet and place a small portable heater near it
  • Wrap the problem pipe with electrical heat tape
  • Insulation the problem pipes with foam insulation wrap, especially hose that run through unheated spaces
  • Temper the currently unheated crawl space by placing a heater in the crawl space. You just need to elevate the crawlspace temperature to modestly above freezing- about 40 degrees Fahrenheit

Frozen but haven’t burst?

Are pipes frozen but have not burst? Then it is time to thaw! When pipes are frozen, turning on the faucet may yield to trickling to no water at all. As soon as you realize a pipe is frozen, you need to take immediate action

  • Shut off the water to the faucet locally or at the water main
  • Open the faucet that is supplied by the frozen pipe, even if you do not yet know where it is frozen
  • Identify the frozen water supply pipe and find the location of the blockade
  • Follow the pipe back from the faucet to where it runs through cold areas such as an exterior wall, unheated crawl space, or any part of the building that may be unheated
  • Often the frozen area of the pipe will be frosted or have ice on it. If the situation is getting critical, the pipe may be slightly bulged or look fissured
  • When you find that the frozen pipe serving the faucet is behind a wall or ceiling, you’ve got a challenge on your hands. You have three choices
    1. Turn up the heat in the building and wait
    2. Tear out the wall or ceiling selection at the frozen pipe
    3. Use an infrared lamp to head the wall section in front of the pipe

Here are some techniques for thawing an exposed frozen pipe

  • Hair dryer
  • Heat lamp
  • Small portable heater
  • Electric pipe heat tape

Des Moines Business Disaster Preparedness Plan - Fire

12/15/2020 (Permalink)

Many Des Moines area businesses experience devastating fire damage every year. Your friends at SERVPRO of Des Moines NW want to help you prepare your employees for the possibility of a fire. Here’s how you can begin to create a fire evacuation procedure for your business.

Consult with your local fire officials

Reach out to the local fire department. Often times, getting in touch with fire officials is a great place to start. They are happy to consult with you on necessary safety measures that your business can take, including the most efficient evacuation routes for your facility.

Communicate

You want to involve your employees in the fire safety process. This makes everyone feel safe and prepares them for when you start scheduling routine drills. Once you have determined your evacuation route, mark them clearly with signs and communicate with your staff on what they mean.

Schedule fire drills frequently

Ideally, you should get to the point to where there is no question on what to do in the event of a fire. The best way to prepare staff is to hold regular fire drills, preferably at least once every quarter. A good example of the overall process is to create mandatory drills that require everyone to leave the premises following the established escape route and gather at a predesignated area for additional safety instructions. Staff should be trained to not leave the designated area until given the “all-clear” to return.

Run Different Scenarios

Fires can start anywhere at any time. It is important to prepare for all possibilities when you hold your drills. To prepare for unique situations, create scenarios where different exits are blocked off or have the fire “originate” at different parts of the facility each time. Doing this gives everyone the tools they need to escape to safety regardless of what type of fire is started.

These are just a few tips that your friends at SERVPRO of Des Moines NW want to extend out to you to make sure you and your staff stay safe in the case of a fire. Call us at 515-968-3711 for any of your commercial fire restoration questions or needs!