Recent Posts

SERVPRO Handles All Stages of Fire Damage, Including Debris Removal

8/29/2020 (Permalink)

The professionals at SERVPRO Des Moines NW are trained to provide a multi-level response to fire damage, including fire and smoke restoration, odor control, upholstery and fabric cleaning. 

Additionally, our company offers debris removal services.  SERVPRO prides itself on providing our customers with an all-inclusive solution during difficult times, such as in the aftermath of a fire. 

Why Debris Removal Requires a Call to Professionals

Contrary to what one might think, cleaning up after a fire is not simply a matter of wiping up dirt and ash or collecting damaged belongings.  The residues left by a fire can emit toxic fumes and physical contact with soiling and rubble can cause irritation or bodily harm. As a result, professionals are needed to sort, bag and discard fire debris. 

Our certified and experienced SERVPRO team, equipped with top-of-the line products and cleaning equipment, provide safe, effective and lawful clean-up and disposal services.  Our technicians will complete your job in a timely manner, implement environmental safeguards and minimize any health risks. 

Protecting Against Airborne Residues

First, it is essential to restrict hazardous airborne and settled residues, as well as damaged building materials and contents.  To do this, our SERVPRO technicians seal off the workspace using negative pressure air scrubbing technology.  The air scrubber will direct contaminated air through HEPA filters and vents to the outdoors. 

Our team members also dress in personal protective equipment (PPE) for safety purposes, as well as to avoid tracking fire debris through the rest of your home or business.

Debris Disposal

As a result of chemical reactions caused by a fire, there are countless toxic substances that SERVPRO technicians encounter.  Our crew collects and packs the charred and melted items into designated containment receptacles.  There is an array of items that are contained, including drywall, woodwork, household goods, flooring and other contents— essentially, any item that cannot be restored due to severe damage.

Additional Expertise

Our professionals are well-versed in the local and state requirements dictating debris removal, which will serve to protect you from violations or citations during this process. 

Housing construction in the area may pre-date the current codes governing lead paint, asbestos and other hazards.  As a result, SERVPRO professionals keep an eye out for these dangerous materials during the initial assessment and procure certified removal of these substances during the debris removal process. 

Additionally, our trained technicians are continuously on the lookout for any structural weaknesses that may have been caused by the fire.

Call SERVPRO of Des Moines NW today to make sure every step of your response plan is expertly handled, including clean up and debris removal following a fire.  We are available day or night to take your call.  Contact us at (515) 986-3711.

Important Reminder in Responding to Water Damage

8/29/2020 (Permalink)

Although it may seem easier and relatively harmless to let water dry on its own, property owners need to understand the dangers of failing to properly respond to water damage.  Despite the extra expense associated with hiring professional technicians, the cost and level of stress will be magnified exponentially when the problem is left untreated, as secondary damage is likely to result.  

Reasons to Avoid Delay

When the water removal and cleanup process is not initiated immediately, you may see the following:

  • Warped wood framing
  • Weakened subflooring
  • Broken or bulging ceiling tiles
  • Rusted metal fasteners or supports
  • Deteriorating drywall
  • Peeling paint or wallpaper

SERVPRO’s 24/7 Response

Because we know how important it is to quickly respond to a water damage emergency, SERVPRO of Des Moines NW prides itself on its 24-hour service.  Our crew is ready for your call any time of the day or night, weekdays and weekends. 

SERVPRO’s Customized Response

SERVPRO professionals perform in-depth assessments to ascertain the ideal action plan in restoring your property in a timely manner.  Additionally, our technicians use the latest methods and top-of-the-line equipment to deliver the best results.

For an immediate and personalized response from our team at SERVPRO of Des Moines NW, call us at (515) 986-3711.

Inspecting Roofs for Storm Damage

8/29/2020 (Permalink)

Homeowners in Des Moines often underestimate the importance of regularly inspecting their roofs, especially following major storms.  Roofs undergo extensive wear and tear during unpredictable and ever-changing weather conditions in Iowa, whether it is harsh sunlight, strong winds, hail, snow or heavy rainfall throughout the year. 

Consider the following:


Rain is the most common cause of roofing issues.  When a roof suffers from missing shingles or multiple holes, subsequent leaks and water damage is inevitable.  This, in turn, leads to rotting, mold and compromised foundation.  There are clear indicators of water damage from a leaking roof, such as spots on a ceiling, wet walls or areas of the home that feel damp and humid.


As any Iowa resident knows, hail can be unpredictable, as it varies in severity and can come without warning.  The resulting damage, ranging from minor to extensive, may lead to serious implications later on down the road.  For example, holes caused by hail create immediate problems, but also lead to secondary damage.  When hail damage goes undetected, it worsens with each storm that follows.  Therefore, it is critical to secure a roof inspection following a hailstorm to mitigate any potential damage.


Heavy winds can lift shingles from a roof or break them off entirely, leaving the rest of the home exposed and unprotected.  Additionally, strong winds can carry large debris that damages a roof’s integrity upon impact.

Roof damage may be obvious, such as in the case of missing or weathered shingles.  More often, however, roof damage goes undetected for an extended period of time when proper inspection and protection measures are not put into place.  Keep in mind that it is important to search beyond the roof’s shingle condition and look for issues such as missing flashing or loose sealant.

Consider putting together an action plan the next time there is a major storm:

  • If you find serious damage, call a repair company.
  • Once the roof has been repaired, call SERVPRO of Des Moines, NW at (515) 986-3711 to assess the interior of your home for water damage caused by a faulty roof.

Roofs on homes and business take a heavy beating throughout the year, especially with the seasonal changes and weather conditions in Iowa.  A homeowner’s proactive approach and timely response can increase the likelihood that damage will require a simple repair versus a complete roof replacement.

SERVPRO Takes Care of Your Fire Damage Odor

8/29/2020 (Permalink)

Recovering from a fire at your home or business is an overwhelming and traumatic experience.  SERVPRO is here to guide you through the recovery process. 

Do Not Attempt to Clean Fire Damage Yourself

  • Structural components like walls, ceilings and floors require a professional evaluation to identify instability.
  • Professionals are needed to expertly remove substantial amounts of water and extinguishing chemicals.
  • Debris and residues may be extremely toxic, which requires the use of personal protective equipment (PPE)
  • SERVPRO technicians will customize the cleanup methods and products used to meet your specific needs. The most effective strategy will depend on the materials burned and the surfaces affected.
  • Deodorization methods typically require specialized products and unique equipment.

What Causes the Odor Associated with Kitchen Fires?

When a fire occurs in a kitchen, food materials, oils and greases are usually the ignition source.  The fats and proteins create an oily mist that covers the area, and the heat causes the oils and grease to melt and dehydrate.  This, in turn, causes the substances to become rancid, which leaves a rotting stench that permeates appliances, cabinets, ceilings and walls.  Air currents spread the odor far and wide throughout the property as well.  

Why SERVPRO is the Solution

Our technicians rely on the age old “like dissolves like” rule when selecting products to counter fire residues.  Residues of a kitchen fire are oil-based; our technicians look to solvents to break the bonds between the soot and the surface. 

SERVPRO’S Advanced Deodorization Measures

When deep cleaning is insufficient to eliminate protein-based soot odors, SERVPRO offers additional options:

  • Hydroxyl Generators. Hydroxyl radicals destroy the molecular structure of odors.
  • Thermal fogging. Deodorizers are combusted into a fine mist, paring with soot particles to neutralize the odor.
  • Airtight products are applied to surfaces, which keeps the odor molecules from vaporizing.

Contact SERVPRO of Des Moines NW at (515) 986- 3711 to cover all of your fire damage needs, including residue cleanup and odor removal.  We will schedule an assessment at your earliest convenience.

Water Restoration Process: Steps 1-2 (of 6)

8/29/2020 (Permalink)

Step 1: Contact SERVPRO of Des Moines NW

The first step in a homeowner’s emergency response plan is to contact SERVPRO of Des Moines NW.  We are available 24 hours a day to respond water emergencies, whether the damage is minor or severe. 

Immediate action is critical any time there is an incident of water damage.  By delaying the response, even by a few hours, the severity of the water damage may increase exponentially.

SERVPRO of Des Moines NW is here to help today.  Call: (515) 986-3711.

Responding to water damage is often a stressful, overwhelming and sometimes traumatic experience.  We understand that you are likely feeling frustrated and vulnerable.  SERVPRO has highly-trained experts to walk you through the restorative process and provide an action plan custom fit to meet your needs.  When you call SERVPRO of Des Moines NW, we come with the specialized training and experience required to get you through this difficult time.  Our unique expertise and personalized response to our customers are cornerstones of our business. 

Step 2: Inspection and Assessment

SERVPRO’s response to a water damage emergency begins with a detailed inspection of your property, including a damage assessment.  This allows our technicians to determine the extent of the damage so that we can devise the optimal action plan.

(1) Identify the Source

The source of water damage or moisture in the home or business must be identified and stopped before any restoration or drying of the building can take place. 

(2) Identify the Water Type

SERVPRO technicians identify the category and classification of water damage to ensure that the property is restored in accordance with industry guidelines.  The level of water contamination also determines the specific restoration processes that will be used.

(3) Assess Damage and Inspect Premises

Our technicians perform inspections and conduct tests to determine the extent of damage and the progression of moisture.  This serves to maximize the efficiency of restorative measures that are implemented.  Additionally, we inspect for safety hazards that may be present.  If you are aware of safety concerns such as lead or asbestos, please notify us immediately. 

(4) Safeguard Furniture

SERVPRO of Des Moines NW will move furniture and property contents, or block items, depending on what the situation requires.  These preventative measures protect against rust or furniture stains on wet carpet.

Water Restoration Process: Steps 3-4 (of 6)

8/29/2020 (Permalink)

Step 3: Water Extraction

Once the inspection and assessment is complete, SERVPRO tehnicians utilize powerful pumps and truck-mounted vacuum units to quickly and efficiently remove hundreds or thousands of gallons of water from the property.

SERVPRO’s Move-Out/Pack-Out Service

If your home or business requires extensive restoration or cleaning, SERVPRO of Des Moines NW will provide a well-organized and efficient move-out service to safeguard your belongings from damage.  Our technicians also inspect the carpet and carpet pad to assess whether they should be removed so as to protect the subfloor.

Emergency Water Removal

SERVPRO’s highly-trained technicians will immediately initiate the water removal process.  Depending on the amount of water that is present, our technicians may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums.  When the majority of the water is removed, this drastically cuts down the drying time required and prevents secondary water damage, as well as mold and bacterial growth.

Step 4: Drying

Although floors and walls appear dry after excess water is removed, a closer inspection shows that they are still wet.  Most building materials (i.e. wood, drywall, and flooring materials) retain water, causing those materials to break down, warp or create mold.

By looking at rooms measurements, temperatures and humidity levels, SERVPRO technicians can determine the number of air movers and dehumidifiers needed to dry your property.  Then, using moister meters, our technicians closely monitor progress until the materials return to an acceptable state. 

SERVPRO’s industrial-grade dehumidifiers prevent secondary water damage while its high-speed air movers ensure airflow and accelerate moisture removal. 

Water Restoration Process: Steps 5-6 (of 6)

8/29/2020 (Permalink)

Step 5: Cleaning

You will likely need a professional cleaning service in the aftermath of a water damage emergency.  SERVPRO technicians will clean your property’s structure, furniture, clothing, upholstery and restorable belongings affected by water damage.  Also, because wet materials are known to have a very distinct odor, most instances of water damage require professional odor removal and deodorization.

Note: SERVPRO technicians, through technical expertise and top-grade equipment, eliminate offensive or persistent odors, rather than simply masking them.

SERVPRO of Des Moines NW focuses on restoring contents damaged by water, fire and mold, which helps you avoid replacement costs and allows you to preserve priceless keepsakes. 

Cleaning Services

Our Contents Restoration services include the following: dry cleaning; wet cleaning; spray and wipe; foam cleaning; abrasive cleaning; and immersion cleaning.  Depending on your specific needs, SERVPRO also offers antimicrobial, antibacterial or disinfectant treatments.

Finally, our technicians will remove and dispose of damaged materials, based on feedback from you and your insurance adjuster.

Step 6: Restoration

Restoration efforts range from minor repairs (i.e. replacing drywall and installing carpet) to major repairs (i.e. reconstruction). 

Temporary Solutions

SERVPRO of Des Moines NW offers the following temporary protective measures to prevent additional water damage: board-up; roof tarp; temporary fencing; move-out/pack-out; and temporary warehouse space. 

Major Repairs

To restore your property to its pre-water damage condition, SERVPRO of Des Moines NW offers the following services: drywall removal and installation; hardwood floor repair; tile floor repair; painting; and carpet repair or installation.


By handling both the initial mitigation process as well as subsequent rebuilding, SERVPRO of Des Moines NW offers the optimal solution for homeowners.  By cutting costs, maximizing time efficiency and providing continuity to homeowners, the level of service from SERVPRO technicians is unparalleled. 

A Call to SERVPRO Can Help Keep You Safe From the Coronavirus

8/29/2020 (Permalink)

The topic dominating every conversation and the issue on everyone’s mind, in our community and worldwide, is the ongoing spread of the coronavirus.  Medical experts urge us to social distance, avoid large gatherings and practice good hygiene, such as regular hand washing.  The latest findings within the scientific community focus on the role of contaminated surfaces in the transmissions of pathogens.  By procuring SERVPRO services, you can ensure that the surfaces within your commercial property are thoroughly cleaned after someone with the virus has—or potentially has—come into contact.

SERVPRO of Des Moines NW has a tradition of excellence within the community as our professionals routinely handle emergencies, such as microbial infestations, biological substances and chemical contamination.  In these instances, or amid a viral outbreak, SERVPRO technicians dramatically reduce the likelihood that pathogens will be transmitted. 

How We Do It

  • With SERVPRO’s specialized cleaning and advanced application of disinfectants to the exposed area, our technicians help prevent the spread of these harmful microorganisms.
  • SERVPRO technicians use EPA-registered products and specialized equipment such as sprayers and foggers to treat your home or business.
  • Our technicians focus their attention on high-touch surfaces that are often overlooked or insufficiently cleaned on a regular basis.
  • Our team is fully equipped with personal protective equipment to ensure that all parties are protected from the virus and to avoid any chance of additional spread.

Call SERVPRO of Des Moines NW today at (515) 986-3711.

Of course, this is an ever-changing situation and advice from the medical and scientific communities is subject to change as we learn more about this virus.  There can be no guarantee that disinfectants alone will be sufficient to fully eliminate any risk of contracting the virus.  Please consult with medical or infectious disease professionals for additional expertise.

Here to Help Our Community Recover in the Wake of a Derecho

8/29/2020 (Permalink)

Several weeks ago, the state of Iowa- as well as several surrounding states- experienced a catastrophic weather event called a derecho. This derecho- a powerful inland storm- brought winds of over 100 mph, and in some areas, 140 mph winds that are typically only seen in hurricanes. The damage was widespread and devastated countless Midwest communities. Many property owners are still recovering and picking up the pieces.

Unlike the storms that we are used to, derechos are much more difficult to predict. This particularly destructive derecho came with little warning. Less than an hour after thunderstorm warnings were issued, the storm hit, providing little to no time for residents to prepare for the force that would unfold. The sum total of the damage caused by the storm is yet to be determined, but it is estimated to be billions of dollars.

Our Response

When unexpected destruction like this occurs to our community, SERVPRO of Des Moines NW is here to help. Our IICRC certified staff has multiple years of combined experience in responding to weather events across the Midwest. In response to this latest event, SERVPRO of Des Moines NW pulled resources and collaborated with local partners to provide critical response and restoration services. This was accomplished despite the fact that several property owners were without power since the storms moved through.

SERVPRO of Des Moines NW has also been able to remedy another aspect of derechos that make them particularly destructive: roofs damaged by the storm are left extremely vulnerable to torrential rains that typically accompany these storms. Homeowners and business owners who are already battling structural damage may have additional flood and water damage to grapple with as a result. Even those who avoid immediate damage are susceptible to flood water damage due to the rising river waters. SERVPRO of Des Moines NW has the resources to provide a full range of preventative and restorative services.

Here to Assist

The SERVPRO of Des Moines NW team has the experience and professionalism required to respond quickly and efficiently to assist homeowners and business owners during difficult times, as evidenced by this most recent event. From your initial call to the date of project completion, we will be where you need us. In addition, the professionals at SERVPRO of Des Moines NW are well versed in working with insurance providers and have the knowledge to assist throughout that process.

In the wake of a devastating weather event such as the recent derecho, we offer perhaps the most important promise to property owners seeking assistance: to make it “Like it never even happened.” The road to recovery can be daunting. When a distressed homeowner or business owner knows that they are in good hands, it can make all the difference. We are available to help 24 hours a day. Reach us at (515) 986-3711.

How to Respond When a Water Emergency Happens to You

8/5/2020 (Permalink)

Unfortunately, most Des Moines homeowners will encounter water damage at some point in time. Water damage can happen at any time, and may come from a multitude of sources, which means the homeowner will inevitably be caught by surprise.  Of course, in a situation where water is spilling out on your floors or flooding your house, it is easy to panic.

However, it is essential that you remain calm and call for professional help as soon as the damage is discovered.  Delaying your response by even an hour? or in some cases, mere minutes? can make all the difference. 

As soon as you encounter a water emergency, take the following actions:

1) Locate the water shut off.

2) Contact professionals. 

Our technicians at SERVPRO Des Moines NW are available 24 hours a day, seven days a week, to respond to your emergency.  Once we receive your call, our technicians will immediately travel to your home and assess the situation.  SERVPRO technicians are expertly trained to provide quality services and handle advanced technology specially designed to mitigate water damage. 

Specifically, our technicians use the following:

  • Extractors and wet/dry vacuums to quickly remove excess water.
  • Heaters and dehumidifiers to prevent mold growth.
  • Anti-fungal agents to clean the floor.

For professional water damage remediation services, contact a representative of SERVPRO Des Moines NW at (515) 986-3711.  We are always available to take your call in your time of need.