Water Restoration Process: Steps 1-2 (of 6)

8/29/2020 (Permalink)

Step 1: Contact SERVPRO of Des Moines NW

The first step in a homeowner’s emergency response plan is to contact SERVPRO of Des Moines NW.  We are available 24 hours a day to respond water emergencies, whether the damage is minor or severe. 

Immediate action is critical any time there is an incident of water damage.  By delaying the response, even by a few hours, the severity of the water damage may increase exponentially.

SERVPRO of Des Moines NW is here to help today.  Call: (515) 986-3711.

Responding to water damage is often a stressful, overwhelming and sometimes traumatic experience.  We understand that you are likely feeling frustrated and vulnerable.  SERVPRO has highly-trained experts to walk you through the restorative process and provide an action plan custom fit to meet your needs.  When you call SERVPRO of Des Moines NW, we come with the specialized training and experience required to get you through this difficult time.  Our unique expertise and personalized response to our customers are cornerstones of our business. 

Step 2: Inspection and Assessment

SERVPRO’s response to a water damage emergency begins with a detailed inspection of your property, including a damage assessment.  This allows our technicians to determine the extent of the damage so that we can devise the optimal action plan.

(1) Identify the Source

The source of water damage or moisture in the home or business must be identified and stopped before any restoration or drying of the building can take place. 

(2) Identify the Water Type

SERVPRO technicians identify the category and classification of water damage to ensure that the property is restored in accordance with industry guidelines.  The level of water contamination also determines the specific restoration processes that will be used.

(3) Assess Damage and Inspect Premises

Our technicians perform inspections and conduct tests to determine the extent of damage and the progression of moisture.  This serves to maximize the efficiency of restorative measures that are implemented.  Additionally, we inspect for safety hazards that may be present.  If you are aware of safety concerns such as lead or asbestos, please notify us immediately. 

(4) Safeguard Furniture

SERVPRO of Des Moines NW will move furniture and property contents, or block items, depending on what the situation requires.  These preventative measures protect against rust or furniture stains on wet carpet.